New Patients

Needed Information

When calling to make your first appointment or when making your first visit, please have the following information available:

  • All Insurance cards, primary and secondary

  • Your Social Security number and the policyholder’s number(if applicable)

  • The name and number of your primary care doctor, if you have one

  • the name and number of your referring doctor

  • Photo ID(drivers license)

For your convenience,  Click here to go to New Patient Registration Package, which is available for download so that you may print out and complete it prior to your visit.


Patient Financial Responsibility – Insurance and Billing

What Does Medical Insurance Cover?

Your medical insurance policy is a contract between you and your insurance provider.


Coverage for medical services and levels of payment depend on the terms of this contract.  In contrast, the actual medical services and fees are an agreement between you and your physician.

Therefore, you are responsible for any amounts, including co-pays, deductibles and co-insurance, not covered by your insurance policy.


We encourage our patients to call their insurance provider to estimate insurance coverage and out- of-pocket costs prior to their office visit or procedure.


Insurance Plans

We are a preferred provider for most  major health plans serving Highlands County, and we accept Medicare.  To find out if we accept your particular insurance plan, please contact your insurance plan or call our Business Office.


Fee & Payments

It is customary to pay for medical care the day it is received.  If you are covered by an HMO, PPO of Medicare plan, you should expect to pay any co-pays or deductibles at the time of each visit to our office or for your procedure.  For your convenience we accept Visa, MasterCard, Discover, cash, or personal check.


Estimates can be provided, for surgeries or procedures, and up front payments covering your out-of-pockets are required.  We are always willing to discuss our charges with our patients.


We mail statements monthly.  Payments are due in our office fifteen days after you receive your statement.  If you have a hardship and need more time to pay, please contact our Business Office right away.  Should you need additional time to pay for our services, you must contact us to see if you qualify for a payment arrangement to avoid late fees and other collection activity.


Medical Records

You may need a copy of your medical file.  For legal purposes there is a form that MUST be completed and mailed, faxed or dropped off to one of our locations so that we may obtain your records from your previous provider.

MEDICAL RECORD RELEASE FORM – Link to form download

PATIENT FORMS – Link to forms view and download